FAQ
1 / Why choose GIOVANNY?
Every GIOVANNY fragrance is thoughtfully developed, designed, and crafted in Korea. From scent composition to production, we carefully select premium natural plant-based ethanol and high-quality fragrance ingredients.
All formulas comply with the standards and certifications of the International Fragrance Association (IFRA), ensuring both safety and exceptional quality.
2 / Are there any physical stores where I can experience GIOVANNY?
Yes. You can discover dedicated GIOVANNY product displays at Car1 (車麗屋) and King Auto (金弘笙) locations across Taiwan.
3 / How long does the fragrance last?
Fragrance longevity may vary depending on temperature, airflow, and the environment inside your vehicle. On average, the scent gently diffuses for approximately 30–45 days, creating a continuous and refined atmosphere throughout your journeys.
4 / Are the ingredients safe?
Our fragrances are formulated with non-toxic, plant-based ethanol and carefully selected fragrance ingredients that comply with International Fragrance Association (IFRA) standards. Independent testing has confirmed the absence of harmful substances. This ensures the diffuser can be used safely around adults, children, and pets with peace of mind.
5 / What payment methods do you accept?
We support credit cards, Apple Pay, and other widely used payment options displayed at checkout to ensure a secure and convenient shopping experience.
6 / How long does shipping take?
Orders within Taiwan are typically delivered within 5–7 business days after confirmation. You will receive shipping updates once your order has been processed.
7 / How can I contact customer service?
You may reach us through the contact form on our website or send us a direct message via Instagram. We aim to respond to all inquiries within 24 hours.